TERMS AND CONDITIONS OF SALE ON AZOOMAR
Effective Date: Jan 2021
Last Update: Dec 2025
1. INTRODUCTION
1.1. Azoomar LLC operates an e-business marketplace that includes a website, a mobile, tablet, and PC application, and a logistics and payment structure for the electronic marketing of products and services worldwide.
1.2. The following general terms and conditions of sale apply to all sales transactions and to all sellers operating on the Azoomar Marketplace.
1.3. To begin selling on Azoomar LLC, you must register as a seller by selecting one of the following categories: Classic Offer, which includes (HomeSeller, StreetSeller, and MarketSeller), Professional Offer, which includes (Gold, Premium, Platinum), and other offer categories listed in our price list.
1.4. Your registration on the Azoomar Marketplace constitutes acceptance of the general terms of use and service, the general terms of sale, and other applicable terms, codes, policies, and guidelines of Azoomar, Azoomar’s products and services, the mobile and PC application, and the software provided by Azoomar in connection with all of the foregoing, together referred to as the Azoomar Products and Services.
1.5. These general terms of sale govern all sales transactions of products and services on the Azoomar Marketplace and you. Before finalizing your registration on our Marketplace, you must check the acceptance box to signify that you expressly accept all the general conditions of use and sale, the conditions of services, all policies and guidelines, codes and other conditions applicable on the Azoomar Marketplace. When you click on “I accept” it means that you have signed an electronic contract which has the same legal value as an original written contract and you are now bound to Azoomar Sarl by a contract in good and due form and valid for the purposes hereof and for all purposes and/or by physical signature, if required by the laws of the territory.
1.6. Azoomar offers a wide range of services, and additional terms and conditions may apply. Furthermore, when you use an Azoomar service (e.g., your profile, mobile or desktop applications, or the communication manager), you are also subject to the terms, guidelines, and conditions applicable to that Azoomar service (the Terms of Service). If these Terms of Service conflict with the Terms of Service, the Terms of Service shall prevail.
1.7. It is strictly prohibited for an Azoomar employee or a member of their family to register as a seller on the Azoomar platform, unless a request has been made by the requesting employee and approved by Azoomar to avoid conflicts of interest.
2. Seller Stores:
2.1. When you access the Azoomar Marketplace interface via the link on its website www.azoomar.com or via the mobile and PC applications, you can register through the portal and follow the various steps to create your seller account.
2.2. After completing the process of creating your store by filling in all the identification information and paying the subscription fee, you should be redirected to your email address for validation via the link that is automatically sent. Your account will be operational when our technical support team confirms, at their discretion, the effectiveness of your account as soon as possible.
2.3. Once your account is created on our Marketplace, you are solely responsible for your store, your advertisements, your listings, your products and services, as well as their descriptions, and you hereby agree that:
2.3.1. You will obtain all required licenses and authorizations for the sale of your products on our platform and, to the extent required by applicable law, you must register with the appropriate tax authorities and pay all taxes and obligations related to your business and the sale of your products and services.
2.3.2. You acknowledge and agree that you may only open one account for legitimate business purposes, and this will be determined at Azoomar’s sole discretion. Furthermore, you must inform Azoomar if you (or a person or entity related to you) open an account on the “Become a Vendor” tab.
2.3.3. However, Azoomar allows some of its network partners the flexibility to subscribe to Partner Offers (KITs), and currently, you have the option to activate one subscription for your personal identity and the rest for other people based on their respective identities.
2.4. You must be autonomous in managing your store on our Marketplace:
2.4.1. You must cooperate competently and efficiently, and act in good faith towards Azoomar and buyers;
2.4.2. In accordance with the Azoomar Partner Code of Conduct and other Azoomar codes, policies, and guidelines as published from time to time on our Marketplace and which form an integral part of the agreement between you and us;
2.4.3. In accordance with ethical business practices and industry best practices; and in compliance with all applicable laws in force from time to time, including without limitation
(i) All laws, statutes, regulations, and other enactments of the territory;
(ii) The U.S. Foreign Corrupt Practices Act;
(iii) The UK Bribery Act;
(iv) All other laws against corruption, money laundering, and terrorism;
(v) All trade or export sanctions or restrictions imposed by the territory, the United States, the United Kingdom, the European Union, the African Union, and/or the United Nations.
2.5. Without prejudice to our other rights, we reserve the right to reject, not publish, and/or remove from our Marketplace any Seller Store that violates these Seller Terms and Conditions, the General Terms and Conditions, or any Azoomar code, policy, and guideline.
3. Product Listing and Registration
3.1. From your seller account dashboard on Azoomar, you must upload your product listing, their descriptions and features, detailed prices, specifications, and accurate images for each product, and all information related to a more complete explanation of your products, for which you are solely responsible.
3.2. Each product must have only one published listing.
3.3. You agree to be solely responsible for the published listing of all your products listed on our Marketplace, and you also undertake and agree that all information entered and recorded regarding your product listings must:
3.3.1. Be in good faith and comply with the categories and regulations set out in Section 4 below;
3.3.2. Comply with the content regulations defined in the Azoomar Marketplace’s Terms of Use, guidelines, and other terms and rules;
3.3.3. Include all information, specifications, and guidelines that may be required under all applicable laws and regulations, including consumer protection laws and other legislation.
3.4. All seller product listings published on our Marketplace may be subject to individual product review and approval at Azoomar’s sole discretion prior to their registration and publication on our Marketplace. You agree and acknowledge that there may be a reasonable delay between the submission of images and descriptions on the “seller” portal and the publication of the product page on the front office of our Marketplace due to the time required by our technical and sales department to assess the compliance of the submitted images.
3.5. We reserve the right to reject, not publish, and/or delete any product listing or registration that violates these General Terms and Conditions of Use and Sale and any other Azoomar code and guidelines, without prejudice to our rights and others.
3.6. You acknowledge and agree that:
3.6.1. Notwithstanding the fact that our technical and sales department may approve any listing and registration of your products, you will be entirely responsible for publishing the listing of your products, descriptions and specifications and all other information concerning your products and;
3.6.2. We reserve the right to impose penalties for violations of this Section 3, without prejudice to our other rights.
3.7. You must ensure that your product listings, descriptions, specifications, prices, and other information about your products are up to date. Furthermore, you must deactivate any listings of products that are no longer available in your inventory.
4. Products
4.1. Products that may be listed and published on our platform must meet certain requirements that fall within the specific product categories of the Azoomar Marketplace.
4.2. We prohibit the advertising, purchase, sale, or supply on our Marketplace of any product that:
4.2.1. Violates any law or regulation, or infringes the intellectual property rights or other rights of any person, or gives rise to legal action against any person, in each case, in any jurisdiction and under any applicable law;
4.2.2. Consists of or contains content or material that, if posted on our platform by you, would violate the content rules set out in the Terms of Use;
4.2.3. Is or relates to: drugs, narcotics, steroids or controlled substances, pornography, obscene, indecent, or sexually explicit material, swords, firearms, or other weapons, ammunition for any weapon, or items that are otherwise prohibited under the “Prohibited and Restricted Products Policy” accessible on the “Seller” portal, as amended from time to time, or any applicable law.
4.3. We apply a zero-tolerance approach to counterfeit products, and any attempt to sell counterfeit products on our Marketplace, or any other violation of our “Anti-Counterfeiting Policy“, may result in the penalties specified in the “Seller Penalty Policy” , which include financial penalties, a permanent ban from using our Marketplace, and potentially legal action.
4.4. Promptly after receiving a written request from us, you must provide us with all information and documentation we may reasonably request to verify the authenticity and compliance of your products and, where applicable, the necessary authorizations allowing you to sell them.
5. Prices
5.1. All prices are in the currency of the seller’s territory and are inclusive of all taxes, including VAT and all other applicable taxes in accordance with applicable regulations.
5.2. You are solely responsible for setting the prices of your products and services on our Marketplace and for any changes you may make to them at your convenience on the seller portal, including setting discounts, rebates, rebates, and other rates.
5.3. The prices of your products and services must comply with the applicable pricing and other regulations in the seller’s territory, including competition laws.
6. Ordering, Packaging, and Delivery of Products:
6.1. Once an order is placed on the Azoomar platform, the seller must immediately:
6.1.1. Process the order as indicated in the order form, package the product(s), and label the product(s) in accordance with the packaging guidelines available on the seller portal;
6.1.2. Drop off the products at one of our nearest Relay Center locations, in accordance with the deadlines, opening hours, and procedures specified in the “Delivery Guidelines” available on the seller portal.
6.2. Section 6.1 above does not apply if you request and we approve in writing the consignment delivery service (Delivery-Drop), which will be managed in accordance with the “AzoomExpress Terms of Service” accessible on the “Seller” portal.
6.3. We may inspect all or part of the products we receive and we reserve the right to return to you any product that does not meet the packaging requirements set out in the packaging guidelines or that has not passed our quality checks or any other product requirements set out in Section 4.
6.4. The products to be delivered remain your (Seller) property until the Buyer has paid the full invoice to Azoomar and delivered them. Upon receipt of the order (product) by the Buyer, ownership of the product is transferred to and acquired by the Buyer.
6.5. Our liability for the Products is incurred from the time the Products are received by the Seller until their delivery to the Buyer. In all cases, our liability to you with respect to your Products in our possession, in accordance with this Section 6, will be limited to the cost price of the Products and will be subject to the limitations and exclusions of liability provided for in the “Terms of Use”.
6.6. Without prejudice to any of our rights, we may charge you penalties for breaching the “Packaging Guidelines” or the “Delivery Guidelines”, all of which are accessible on the “Seller” portal and form an integral part of these Seller Terms of Use. The amount of penalties that may be charged in accordance with this Section 6.6 is set out in the “Seller Penalty Policy” , also available on the “Seller” portal.
7. Value-Added Services
7.1. Azoomar offers several other value-added services, which you can subscribe to through the vendor portal. Additional services may be added from time to time, without limitation, and are covered by our general terms and conditions of sale, terms of service, guidelines, and other provisions:
7.1.1. Warehousing and storage services for our vendors’ products, managed by the vendor’s logistics department or Azoomar if and only if Azoomar handles the warehousing and delivery of the vendor’s packages;
7.1.2. Digital communication and marketing services, managed by the digital communication department;
7.1.3. Training and retraining services for our vendors, managed by the e-learning department;
7.1.4. Training services on digital assets, including cryptocurrencies, and assistance and facilitation for the purchase and sale of digital assets on digital platforms, managed by the AzoomTrading department;
7.2. Subscription to Value-Added Services will be subject to express acceptance of the additional terms and conditions applicable thereto. All Value-Added Services are governed by such additional terms and conditions, as well as these Seller Terms and Conditions, the Terms of Use, and the Azoomar Marketplace codes, policies, and guidelines referenced herein.
7.3. Our liability to you in connection with Value-Added Services will be subject to the limitations and exclusions of liability set out in the Terms of Use.
8. Subscription
8.1. Subscription to the Azoomar Marketplace must be confirmed by payment of the subscription fee excluding taxes, based on the subscription package requested when you signed up as a seller.
8.1.1. Subscription fees on the Azoomar Marketplace are non-refundable regardless of the reason for the complaint and are valid for the period requested when you signed up, or for a period of 356 Days (1 year) for the annual subscription, and are taken into account immediately upon your subscription. Upon the expiration date of your subscription, you must renew your subscription for the requested period.
8.1.2. Each subscription on the Azoomar Marketplace entitles you to an affiliate link that you can use to affiliate other members and receive commissions and other corresponding bonuses based on your initial subscription package. Subscription pricing details and bonus percentages are listed in the pricing table and can be viewed on our “seller” portal.
8.2. When you subscribe as a customer, no subscription fee is charged.
8.3. The seller’s subscription fees, excluding taxes, are paid using the payment methods available on our platform and accessible during the registration process.
8.4. Each subscription package specifies the contents of the package in the form of a bouquet for sale.
9. Commissions and Fees
9.1. We will charge a commission on each sale made on our Marketplace as well as the fees for all services, including the fees for value-added services related to that sale, as specified in the “Commissions and Fees Sheet” on the “seller” portal or the corresponding value-added service agreement, as applicable.
9.2. In the event of a promotion supported and financed by Azoomar, the commission will be calculated based on the sale price, which is the price set by the seller at the time of the order.
9.3. We reserve the right to charge you commissions and/or fees in the event the sale is not concluded and finalized, in consideration of the costs of our services rendered.
9.4. We reserve the right to change commissions and/or fees from time to time by updating the “Commissions and Fees Sheet” on the “Seller” portal and notifying you of such changes by email. This will in no way affect any obligation to pay commission accrued before the new rates are updated and displayed, or for services previously paid for.
10. VAT and Other Taxes
10.1. Except for subscription packages, which are exclusive of taxes, all amounts indicated on our Marketplace are inclusive of all taxes and any other taxes applicable to the transaction. The seller acknowledges that:
10.1.1. Commissions are calculated as a percentage of the product sales prices. The product sales prices are set by the seller inclusive of all taxes. VAT and other taxes included are the responsibility of the customer.
10.1.2. Commissions charged on sales inclusive of all taxes include VAT and all other related taxes.
10.1.3. In the event of an upward revision of the VAT rate or any other applicable taxes, the commission amount is automatically adjusted to ensure that Azoomar’s net revenue remains constant. The seller may, at its discretion, revise prices accordingly as provided in section 5.2.
10.2. The Seller is solely responsible for all taxes applicable to transactions concluded on the Azoomar Marketplace with buyers, including VAT, and is therefore responsible for reporting, filing, and paying them.
10.3. In the event that a transaction involves the importation of products to be delivered to the buyer and such a transaction may result in the recognition of a permanent establishment for the Seller, the latter is responsible for complying with its tax obligations in the territory where it has created a current or future tax relationship. The Seller understands and acknowledges that the execution of the shipment may create a tax relationship, for example, a permanent establishment.
10.4. In the event that a competent tax authority in a territory determines that Azoomar is responsible for the payment of any tax (including stamp, excise, or customs duties) relating to the transactions, including under sections 10.2 and 10.3 above, the Seller will indemnify and hold Azoomar harmless from any liability in this regard. We may be required to withhold taxes from payments we process on your behalf and remit these amounts thus deducted to the relevant tax authority.
10.5. Upon receipt of a written request from us, you must provide us with any information and documentation we may reasonably request to identify you and to perform or facilitate our task in complying with our legal obligations relating to the taxation of payments made to us or processed by us. We may be required to provide this information and/or documentation to the relevant government and tax authorities.
11. Collection and Payment of Funds
11.1. Azoomar is responsible for collecting payments made by buyers for each product or service purchased on our Marketplace. From these collected payments, we deduct our commissions and, where applicable, all charges, fees, taxes, penalties, refunds, and any other amounts you owe us for any activity whatsoever.
11.2. After deducting everything listed in section 11.1 above, we will pay you the remaining proceeds from the sale of your products and services in the local currency or any other readily available and convertible currency.
11.3. All financial transactions in your account leave a record of the transaction in the system, and you can view it in your payment history. If your payment was made by other usable and accessible payment methods, we can, at your request, send you physical proof of the transaction by email or any other Azoomar communication method.
11.4. All information concerning your identity recorded when you opened your account in the “seller” portal is taken into account by our system, and we use this information as you provided it, and you are responsible for it. You must constantly check the accuracy of your personal and payment account information. If there are any updates to your information, you simply need to update it in your account dashboard.
11.4.1. You must ensure the security of your account by keeping your account details, particularly your username and password, in a secure place. We will not be liable for any loss or damage you may suffer due to fraud or error relating to your account.
11.5. We will provide you with your account history via the Seller Portal, which will include details of the proceeds from the sale of your products and services, deductions, and discounts, if applicable.
11.6. Subject to applicable local laws, we may at any time reconcile your account with us and make any necessary offset against what you owe us, and vice versa. This reconciliation may apply to all seller accounts you maintain with us if you manage multiple accounts. For the avoidance of doubt, the account statement in the Seller Portal serves as your offsetting notice.
11.7. If we find that the amount in your balance with us is less than what you owe us, this would mean that your account is in debit on our books, and therefore, you must pay the amounts you owe us by the payment method we will provide you with.
11.7.1. In the event that you fail to make the payment and it turns out that you have a stock of products at our disposal, we reserve the right to dispose of these products and to apply all proceeds from the sale of these products to settle your debt.
11.8. In the event that we become aware of potential fraud or any breach of this agreement, we may delay or suspend your payments for the purposes of investigation, and our contractual relationship may only resume if you are not directly or indirectly responsible.
11.9. Any seller on the Azoomar platform has the full right to dispute a transaction or account statement and to report it to the Azoomar administration within a reasonable period of three (3) months following the date of the transaction concerned, failing which, this claim will be deemed to have been abandoned and will no longer be the subject of any recourse or claim.
12. Violation of Seller Terms
12.1. If we reasonably believe that you have violated these Seller Terms, our Terms of Use, or any Azoomar codes, policies, or guidelines, we may:
12.1.1. Send you one or more formal warnings;
12.1.2. Suspend, prohibit, or block your access to our Marketplace as provided for in the Terms of Use;
12.1.3. Apply penalties for violations, as provided for in our “Seller Penalties Policy“;
12.1.4. Take legal action against you, whether for breach of contract or otherwise.
12.2. We may modify our seller penalty amounts at any time and update the “Seller Penalty Policies” on our Marketplace Home page. These modifications will not be reflected in seller penalties accrued prior to the announcement of the new modifications.
12.3. However, we would like to point out that the consequences of the violation set out in Section 12.1 above also apply if:
12.3.1. You fail to achieve a minimum level of satisfaction and operational performance to provide buyers with a satisfactory shopping experience on the Azoomar Marketplace; or
12.3.2. If you repeatedly receive negative customer feedback on ratings, reviews, or any other negative assessments of the quality of your products and services.
13. Insurance
13.1. You must have an up-to-date insurance policy with respect to your liabilities under this Agreement and provide Azoomar with proof of such insurance upon request.
14. Confidentiality and Data Protection
14.1. All information and documents relating to the conduct of Azoomar’s day-to-day business in accordance with these Terms and Conditions, including information relating to Azoomar’s business and marketing policies, strategies, procedures, and sales information, are strictly confidential unless already made public by Azoomar. You must not use Azoomar’s confidential information for any purpose other than fulfilling your obligations under this Agreement, and you must not disclose Azoomar’s confidential information without our prior written authorization or consent.
14.2. The Seller shall not, under any circumstances, send advertising or promotional communications to buyers on our Marketplace without Azoomar’s prior written authorization or consent. In the event of non-compliance with this requirement, the seller will be directly and fully liable to users of our Marketplace for any misuse or unauthorized use of their personal data.
14.3. If Azoomar is prosecuted, fined, or otherwise incurred as a result of the seller’s processing of personal data obtained through our Marketplace, the seller will indemnify Azoomar in this regard, which it expressly accepts.
15. Other
15.1. These general terms and conditions of sale are subject to the general terms and conditions of use (applicable to sellers and buyers) and are governed by and interpreted in accordance with the laws of the territory.
15.2. For sellers operating on multiple Marketplaces operated by Azoomar affiliates, each transaction is subject to the laws and jurisdiction of the territory in which the Marketplace in question is located and in which the transaction took place.
15.3. We will keep you informed of any changes to the Seller Terms and Conditions and the Azoomar Terms of Use, codes, policies, and guidelines within the timeframes we will specify from time to time. These amendments will be published on our Seller Portal. If you have any specific complaints or grievances, please write to us or contact one of our customer service representatives.
15.4. These Terms and Conditions of Sale and the Azoomar Terms of Use (applicable to Sellers and Buyers), and the Azoomar codes, policies, and guidelines (accessible from our portal “homepage”), together constitute the entire agreement between you and us regarding your use of our Marketplace and supersede all previous agreements between you and us regarding your use of our Azoomar Marketplace.