🚚 Shipping Policy

  Effective Date: 13 Aug 2025

  Welcome to AZOOMAR. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers. As a multi-vendor marketplace, shipping times, methods, and costs may vary depending on the seller, item location, and your delivery address.

1. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation email with order details.

  • Processing Time: Most sellers process orders within [1–3 business days]. However, processing times may vary and are listed on each product page.

  • Marketplace Fulfillment: Some products may be fulfilled directly by Azoomar to ensure faster delivery.

2. Shipping Methods & Delivery Time

  Delivery options depend on the seller and destination. Available methods may include:

  • Standard Shipping: [5–10 business days]

  • Expedited Shipping: [2–5 business days]

  • International Shipping: [Varies by destination]

  Estimated delivery times are provided at checkout and may vary due to customs, weather, or carrier delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on item weight, size, shipping method, and destination.

  • Some sellers may offer free shipping or promotional rates.

  • For multi-item orders from different sellers, shipping fees may be calculated per seller.

4. International Shipping

  • We ship to many countries worldwide. However, some restrictions may apply.

  • International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the buyer and are not included in the item price or shipping fee.

5. Order Tracking

  Once your order ships, you will receive a tracking number via email or in your account dashboard. Tracking information may take up to 24–48 hours to update.

6. Delays or Issues

  While we aim to ensure timely deliveries, delays can occur due to:

  • Carrier or customs delays

  • High order volumes (e.g., holidays, promotions)

  • Natural events or public holidays

  If your order hasn’t arrived within the estimated timeframe, please contact the seller or reach out to our support team.

7. Lost or Damaged Packages

  If your order is lost or arrives damaged:

  • Contact the seller or our support team within 7 days of delivery.

  • Provide your order number, photos (if applicable), and a description of the issue.

  • Resolutions may include a replacement, refund, or store credit, depending on seller policy.

8. Contact Us

  For any questions regarding shipping or delivery:

  📧 info@azoomar.com