Return & Refund Policy

Overview

We want you to be fully satisfied with your purchase. If you’re not, we offer returns within 30 days of receiving your order.

To be eligible for a return:

  • Your item must be unused, in its original condition, and in the original packaging.

  • A proof of purchase (receipt or order confirmation) is required.

⚠️ Please do not return your item to the manufacturer.

Non-Returnable Items

Some products cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or hygiene-related items

  • Hazardous materials, flammable liquids or gases

  • Downloadable software

  • Gift cards

  • Certain health or personal care products

Partial Refunds (If Applicable)

We may grant partial refunds in the following cases:

  • Books showing signs of use

  • Opened software, CDs, DVDs, vinyl records, or other sealed media

  • Items not in original condition, damaged, or missing parts not due to our error

  • Returns requested more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved.

If approved:

  • A refund will be issued to your original method of payment

  • Processing may take up to 5–10 business days, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company — it may take some time to process

  3. Contact your bank — some providers require additional time

If you’ve done all of this and still haven’t received your refund, please contact us at info@azoomar.com.

Exchanges

We only offer exchanges for items that are defective, damaged, or incorrect.

If you need to exchange your item for the same product, please contact us first at info@azoomar.com.
Once we’ve reviewed your request, we will provide you with the nearest drop-off location where you can return and exchange your product.

⚠️Please do not send any items back without first contacting us. This helps ensure proper processing and prevents delays.

Gifts

  • If your item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.

  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

If you need to return a product, please contact us first at info@azoomar.com.
We will provide you with the appropriate drop-off location for your return.

Please note:

  • You are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

  • We cannot guarantee receipt of returned items without tracking confirmation.

⚠️Please do not send any returns without contacting us first. This helps avoid delays and ensures your return is processed smoothly.

Need Help?

If you have any questions about returns, exchanges, or refunds, please reach out to our team:
📧 info@azoomar.com