🔐 Privacy Policy

Effective Date: Jan 2021
Last Updated: Aug 2025
Company Name: Azoomar LLC
Website: www.azoomar.com

At Azoomar LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you interact with our services, including our website, mobile applications, physical stores, online platforms, events, and more (collectively, the “Azoomar Services”).

By using our Services, you agree to the collection and use of your information in accordance with this policy.

1. Data Controller

  Azoomar LLC is the controller of your personal information and is responsible for the processing of your data in accordance with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) and relevant federal privacy regulations.

2. What Types of Personal Information Do We Collect?

  We collect personal information to offer and improve our products and services. The information we collect may include:

 2.1 Information You Provide Directly

  We collect personal information you provide when you:

  • Create an account

  • Make a purchase

  • Contact our support team

  • Participate in promotions or surveys

  • Use any of our services

  This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely)

  • Communication preferences

  • Any other data you voluntarily share

  Note: You can choose not to provide certain information, but this may limit your access to some features or services.

 2.2 Information We Collect Automatically

   When you use Azoomar Services, we automatically collect certain data, such as:

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Location (if enabled)

  • Clickstream data (e.g., pages viewed, time on site)

  We also use cookies and similar technologies to enhance your experience. Learn more in our Cookie Policy.

 2.3 Information from Other Sources

  We may collect information about you from third-party sources, including:

  • Shipping partners

  • Payment processors

  • Marketing partners

  • Public databases
    This helps us verify your identity, complete transactions, and improve our service.

3. How We Use Your Personal Information

  We use your information to deliver, maintain, and improve our services. Specifically, we use personal data to:

 3.1 Fulfill Orders and Deliver Services

  • Process payments

  • Deliver products and services

  • Communicate order status

  • Handle returns or refunds

  • Provide customer support

 3.2 Improve Service Performance

  We use data to:

  • Analyze usage

  • Fix bugs and technical issues

  • Develop new features

  • Optimize user experience

 3.3 Personalization & Recommendations

  We use your data to:

  • Recommend relevant products and services

  • Identify your preferences

  • Customize your shopping experience

 3.4 Voice, Image, and Video Data

  When applicable, we process multimedia data (e.g., voice commands, uploaded images or videos) only to fulfill service requests and support functionality.

 3.5 Interest-Based Advertising

  We use your personal information for the purpose of interest-based advertising related to innovative features, ads systems and artificial intelligence which bring revolutionary technological innovations allowing us to be more precise about the quality of the products and services offered in a targeted manner which could interest you.

 3.6 Fraud Prevention & Security

  We process data to:

  • Detect and prevent fraud, unauthorized access, and abuse

  • Comply with financial risk assessments

  • Ensure platform integrity and account protection

 3.7 Legal Compliance

  We collect and process certain personal data to:

  • Comply with tax and e-commerce regulations

  • Verify identity for sellers or vendors

  • Meet financial or legal reporting obligations

 3.8 Communication

  We may contact you via:

  • Email

  • SMS

  • Phone

  • Chat (in-app or web)

  These communications may relate to orders, support, promotional offers, or important service updates.

 3.9 Consent for Additional Uses

  Where required by law, we may request your explicit consent before using your personal information for new purposes. You may withdraw your consent at any time by contacting us.

4. Cookies and Tracking Tools

  We use cookies and similar tracking technologies to:

  • Provide core functionality (e.g., cart, login)

  • Analyze user behavior and site performance

  • Remember your preferences

  • Serve personalized ads (with your consent)

  Approved third parties may also use cookies on our platform. For full details, visit our Cookie Policy.

5. Does Azoomar Share Your Personal Information?

  We care deeply about protecting your personal information. We only share your data in limited situations and strictly in accordance with this Privacy Policy and U.S. data protection laws.

 5.1 Transactions Involving Third Parties

  We work with trusted third parties who provide services, products, or tools via the Azoomar platform. For example, you may purchase products from third-party sellers through our website. These sellers may contact you using our internal messaging system.

  We also jointly offer some products or services in collaboration with third parties. When purchasing a product, you will be clearly informed whether it is sold by Azoomar or a third-party seller.

 5.2 Service Providers

  We engage service providers to assist in operations such as:

  • Product delivery

  • Email or postal communications

  • Database management and analytics

  • Payment processing

  • Risk management and fraud detection

  • Customer service tools

  These providers may only use your personal information to perform their services for Azoomar and are contractually required to protect your information according to this policy and U.S. data protection standards.

 5.3 Business Transfers

  If Azoomar is involved in a merger, acquisition, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction. In such cases, your personal data will remain subject to the terms of this Privacy Policy unless you are notified otherwise.

 5.4 Legal Obligations and Protection

  We may disclose personal information when legally required or when necessary to:

  • Comply with a legal obligation

  • Enforce our terms and conditions

  • Protect our rights, property, users, or the public
     This may include sharing data with law enforcement or fraud prevention entities.

5.5 International Data Transfers

  While Azoomar primarily serves U.S.-based users, we may transfer personal data outside the U.S. where necessary for service delivery. When doing so, we ensure adequate safeguards under U.S. data transfer laws, such as the EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs), where applicable.

6. How Do We Protect Your Personal Information?

  We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure transmission (HTTPS/SSL encryption)

  • PCI-compliant processing of payment data

  • Physical and electronic security controls

  • Identity verification steps when needed

  Important: You are responsible for keeping your password secure. Do not reuse passwords and always log out when using shared devices.

7. How Do We Handle Advertising?

 7.1 Third-Party Ads and Links

  Our website may feature advertisements or links from third-party companies. These third parties may collect your data through cookies or similar tracking tools when you interact with their content. Their use of data is governed by their own privacy policies.

7.2 Advertising Networks

  We work with third-party advertising networks to show you relevant ads and measure campaign performance. These networks may receive anonymized data like advertising IDs or cookies but do not receive your name or direct identifiers.

  Example: If you download one of our mobile apps, we may share your advertising ID to ensure you’re not repeatedly shown ads for the same app.

  You may opt out of interest-based advertising by adjusting your browser or device settings or visiting tools like:

  • YourAdChoices

     

  • Network Advertising Initiative

8. What Information Can I Access?

  You can access your personal data anytime by logging into your Azoomar account. This includes:

  • Name

  • Address

  • Payment methods

  • Order history

  • Account settings

  • Subscription preferences

  For other requests, please contact our Customer Service team.

9. Can I Object to the Use of My Personal Information?

  Yes, U.S. privacy laws provide you with rights to object or limit how your personal information is used. You may:

  • Choose not to provide certain data (which may limit some services)

  • Update or correct your personal information

  • Disable cookies in your browser

  • Withdraw consent for specific uses at any time

  • Opt out of marketing emails and communications

  To make changes, you can:

  • Log into your account and adjust privacy settings

  • Contact our support team

  • Use browser/device tools to control permissions (e.g., location access, cookies)

  Note: Some device settings vary by manufacturer. Please consult your device documentation for instructions.

 9.1 Vendor Settings

  If you are a third-party seller on Azoomar, you can manage your business profile, notifications, and preferences directly from the vendor dashboard under “Account Settings”

10. Use of Azoomar by Minors

  Azoomar does not knowingly collect or sell personal data from children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). We do not permit purchases or account creation by minors without verifiable parental consent.

  If we discover a child has submitted personal data without proper authorization, we will promptly delete the data.

  Minimum age requirements are based on U.S. and international standards. In most jurisdictions, including the U.S., this age is 18 years.

11. How Long Do We Keep Your Personal Information?

  We retain your personal information only for as long as necessary to:

  • Provide Azoomar services

  • Fulfill legal, tax, and regulatory obligations

  • Resolve disputes and enforce our agreements

  • Improve future user experiences

  For example, your order history is stored so you can reorder or review past purchases. Delivery addresses are saved to make checkout faster and more convenient.

  If you request account deletion or data erasure, we will comply unless retention is legally required.

12. Legal Basis for Processing Personal Data

  Under U.S. law, processing of personal information must align with legal bases similar to the requirements of international privacy frameworks. We rely on the following grounds:

 12.1 Contractual Necessity

  We process your data to fulfill our contracts with you—for example, managing orders, processing payments, and delivering products and services.

 12.2 Legitimate Interests

  We use your data to improve our services (including through voice, image, or video analysis), prevent fraud and abuse, protect security, and offer interest-based ads, as long as these uses do not override your rights.

 12.3 Consent

  We may ask for your explicit consent before using your data for specific purposes (e.g., targeted marketing). You can withdraw your consent at any time.

 12.4 Legal Compliance

  We collect data as required to meet legal and regulatory obligations, such as identity verification for third-party sellers, tax reporting, and fraud prevention.

 12.5 Other Legal Grounds

  We may rely on other lawful bases as required by specific uses.

 12.6 Updates and Notices

  Our policy may evolve as our services change. We promise not to change our practices in ways that decrease your protections retroactively, without your explicit consent.

 12.7 Examples of Data You Provide

  When using Azoomar Services, you may provide information such as:

  • Product searches, adding/removing items in cart, and placing orders

  • Account or profile updates

  • Customer service communications

  • Imported contacts and notifications settings

  • Vendor account details if you’re a seller

  • Participation in surveys, support tickets, community forums, or games

  • Uploading of voice, photo, or video files

  • Wishlist or availability alerts, user-generated content (e.g., reviews), and personal preferences

  This could include your name, address, emails, photos, voice recordings, demographic data, business or financial data, VAT/business identifiers, and device metadata (e.g., Wi-Fi settings).

 12.8 Automatically Collected Information

  We automatically gather information including:

  • IP address and network identifiers

  • Login credentials, device and browser type

  • Operating system, browser timezone, and application usage

  • Geolocation (if enabled)

  • Technical diagnostics (errors, performance metrics)

  • Pages visited, clicks, scrolling behavior, referral URLs

  • Order and usage history, anonymized for analytics

  • Calls to customer support and in-app interactions

  • Thumbnails or image previews

  We also use cookies, device identifiers, and similar technologies for security and fraud detection.

 12.9 Third-Party Data Sources

  We may receive data from:

  • Shipping or logistics partners for delivery updates

  • Co-branded service providers or affiliate platforms about interactions or transactions

  • Advertising platforms for analytics or performance data

  • Credit reporting agencies or commercial data providers for fraud prevention or financial offers.

 12.10 Data You Can Access

  Through your account, you can view:

  • Order status and history

  • Subscription and wishlist details

  • Personal account settings (e.g., name, email, passwords, payment methods)

  • Communication preferences, voice recordings, and recommendation history

  • Lists (wishlists, favorites), recently viewed items, and saved settings

  • If a seller, your store profile and messaging preferences